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Return Policy

In case you are not happy with your purchase via XPG Store website, we offer you a full 30-day money back guarantee (from the date you receive the package).

  • Due to the policy, we accept return applications by order.
  • Log in your XPG Store account and inform us your return in advance via message. Shipping back the return without informing us is not acceptable.
  • Products must be returned with its Returns Note, all parts and accessories, in the same condition it arrived in and its original packaging.
  • Refund will be processed after the return item is received by XPG successfully.
  • It is strongly advised that a trackable shipping method is used.
  • XPG is not responsible for the shipping cost and returns that are lost or damaged in transit.

To initiate a return or exchange, please complete the following steps:

  1. Log in your XPG store account and send us the message for your return.
  2. Download and fill the Returns Note - Download Here
  3. Ship the return items with Returns Note to:4/F Chuan Kei Factory Building, No. 15-23 Kin Hong Street, Kwai Chung, N.T., Hong Kong
  4. Provide the tracking number of your return shipment via message.